Monday to Friday 10am to 7pm, Saturday 10am to 5pm, Sunday –holiday
Government Authority In U.A.E
GOVERNMENT DEPARTMENTS
The vision of Dubai Civil Defence (DCD) is protecting lives, properties and environment and to provide fast professional service, efficient investment of human and material sources to give best results.
Dubai Civil Defence (DCD) has a vital role in Dubai, especially in the field of industrial and commercial safety and security. DCD also assists in rescue missions, restoring life in disastrous areas back to normal and setting up volunteer teams and emergency units to support civil defence forces. The objectives of DCD is to protect lives, private and public properties, ensure environment safety, transportation and communication safety to ensure discipline and order in public utilities, protect private and public facilities, establishments and projects and national wealth during state war, emergency and public disasters.
DCD’s website aims to spread preventive awareness, scientific information and accurate news to the public, business community, companies and other government departments.
Contact Information:
Phone: (+9714) 2611111
Fax: (+9714) 2073663
Email:info@dcd.gov.ae
P.O.Box:11377
For more information, please visit Dubai Civil Defence website
The Department of Economic Development (DED) was initiated with a mission to contribute to economic planning and business sector regulation by recommending policies and preparing development programmes and projects by developing the best resources possible.
The three goals of the Department of Economic Department are:
- Contributing to achieve Dubai Government’s vision and developing the different economic sectors.
- Prepare a competitive investment environment to attract local and foreign investment and organizing the business sector according to best practices.
- Provide the best human, financial and technical resource and supportive environment for creativity and excellence.
Law No. 13 of 2011 states that the Department of Economic Development will be the body responsible for the regulation of economic activity for all businesses outside the freezones. DED’s responsibilities include licensing, classification of economic activity permitted within Dubai, issuing trade permits for marketing activities and setting business work hours. The law also establishes a one-window system with a single portal managed by DED for issuing licenses to businesses and dealing with investors.
The DED portal is a continuation of the department’s endeavors to provide the best possible service and customer satisfaction at all times. For those interested in obtaining further details about Dubai economy, the portal has provided latest data for socio-economic indicators. Its eServices including checking the status of your transactions, cost estimates for trade licenses, cost of renewal of trade license and general enquiries.
Contact Information:
P.O. Box: 13223 Dubai, UAE
Phone: 600 560 000
Operator: +971 4 4455555
Email: help@dubaided.gov.ae
For more information, please visit Department of Economic Development Website
The vision of the Dubai Department of Finance (DoF) is based on the sound management of public finance with the aim of ensuring equilibrium among the emirate’s many economic and strategic objectives while supporting its economic route in order to maintain its lead in all fields and allocate resources. This is as per the Dubai Strategic Plan in order to carry out financial operations effectively and efficiently.
The DoF is tasked with improving fiscal discipline through planning and controlling government revenues and expenditures and preparing the full set of Dubai Government’s consolidated financial reports that meet the world’s best practices and increase fiscal transparency. Other tasks include providing training programmes to improve the management of public finances and expenditures.
The DoF also supports the Dubai Financial Support Fund (Support Fund), one of the most important initiatives in this field. The Support Fund provides financial liquidity to the government and government-related entities undertaking projects of strategic importance within Dubai that contribute towards the overall economic development of the emirate in line with the standards and controls approved by the Supreme Financial Policy Committee (Supreme Committee), which exercises full supervision of the fund.
Contact Information:
P. O. Box 516 Dubai, UAE
Tel: +971 4 3533330
Email: pr&communication@dof.gov.ae
For more information, please visit Department of Finance website
The Department of Tourism & Commerce Marketing (DTCM)’s mission is “to position Dubai as the leading tourism destination and commercial hub in the world.”
DTCM is the principal authority for the planning, supervision and development of the tourism sector in the emirate. As part of its marketing role, the DTCM plans and implements an integrated programme of international promotions and publicity activities. This programme includes exhibition participation, marketing visits, presentations and road shows, familiarization and assisted visits, advertising brochure production and distribution, media relations and enquiry information services.
In addition to its head office in Dubai, the DTCM has 18 overseas offices. They are located in New York, London, Paris, Frankfurt, Stockholm, Milan, Moscow, Sydney, Johannesburg, Mumbai, Beijing, Hong Kong, Tokyo, Jeddah, Riyadh & Berne.
Previously, tourism and hospitality were not traditionally the first-choice for young nationals looking to embark on a career. However, DTCM’s Emiratisation drive has underlined the opportunities that the tourism sector offers to young and qualified UAE nationals and plays a significant role to ensure that a vibrant Emiratisation deployment is achieved.
Contact Information:
P.O.Box:594, Dubai, UAE
Phone:(+9714) 2821111
Email:info@dubaitourism.ae
For more information please visit DTCM website
Established in 1965, Dubai Chamber of Commerce and Industry (Dubai Chamber) is an indispensable source of competitive advantage for the business community in Dubai as it provides maximum support and assistance for furthering the business climate in the region, in line with its mission.
Currently, Dubai Chamber has around 108,000 members. It has formed 19 business groups representing various sectors and has initiated the Dubai Business Women Council.
In line with its new identity, vision and mission, Dubai Chamber has relaunched its website that not only complements Dubai Chamber’s strategy but also the Dubai Strategic Plan 2015. The refurbished website is a browser’s delight, an easy tool for all members and visitors who will find the portal user-friendly. Its newest features, supported by its interesting layout, make the website an indispensable source of information for the business community who can obtain the needed data about Dubai Chamber’s services at the click of a mouse.
For eServices from Dubai Chamber (needs login)
Contact Information:
P.O.Box:1457 Dubai, UAE
Toll free telephone: 800 242 6237
Phone:(+9714) 2280000
Email: customercare@dubaichamber.ae
For more information, please visit Dubai Chamber website
Dubai Customs was established more than one hundred years ago. The department is responsible for facilitating free trade in Dubai and helps secure the integrity of Dubai’s borders against smuggling attempts. Collecting customs revenues and administering trade measures are other major duties of Dubai Customs, which supports fair trade practices and ensures that international conventions and agreements are strictly followed by the trade community.
By virtue of its role, Dubai Customs has grown to become “the Gateway to Dubai’s Prosperity”. It adopts a clear vision to be the leading customs administration in the world supporting legitimate trade. Dubai Customs has a mission to protect society and sustain economic development through compliance and facilitation.
Dubai Customs believes in integrating innovation and technology to keep pace with an ever-changing world. For that reason, an ambitious eTransformation strategy has been adopted aiming at delivering state-of-the-art services to customers. Not only was Dubai Customs able to get a head start on delivering electronic services, but it also had the honour of being the first government department to provide its clients with 100% smart services through smartphones.
Contact Information:
P.O. Box 63 Dubai, UAE
Toll Free Phone: Call Centre 800800 80
Follow-ups and General Enquiries: +9714 4177777
Email: client.relations@dubaicustoms.ae
For more information, visit:
Dubai Customs official website
Dubai Customs e-Services
Dubai Customs Smart Services
Smart Dubai Government Establishment (also known as Smart Dubai Gov or SDG) is the technology arm of Smart Dubai, a city-wide initiative to transform Dubai into the world’s smartest and happiest city. Coming under the umbrella of the Smart Dubai Office (SDO), our vision is aligned with SDO which is to ‘make Dubai the happiest city on Earth.’ SDG officially directs and supervises the implementation of electronic and smart transformation in Dubai Government.
Our mission is to ‘deliver world-class smart services and infrastructure to create happiness’. Our visionary leader HH Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai equates technology to a building block towards an extraordinary quality of life; so technology is not our end goal. Together with our partners in Smart Dubai, we are moving forward on our journey to create sustained citizen, resident and visitor happiness.
As part of our mandate, SDG is entrusted with many tasks and powers including: proposing the general strategy of the smart government; overseeing smart transformation processes at the level of government entities; reviewing government entities’ plans and budgets related to smart transformation, IT, smart services and infrastructure; and proposing the legislation necessary for easing the smart transformation process.
SDG has been pioneering smart city solutions from the year 2000, when it was launched under the name of Dubai eGovernment. HH Sheikh Mohammed Bin Rashid Al Maktoum, changed the name to Dubai Smart Government Department in June 2013 in line with his initiative to transform to an era of smart government. In November 2015, HH Sheikh Mohammed issued another law making us an establishment and a further rebranding in March 2016 resulted in our new brand identity and logo.
SDG is led by H.E Wesam Al Abbas Lootah, CEO of SDG. The entire team of SDG is working towards fulfilling the vision of HH Sheikh Mohammed Bin Rashid Al Maktoum, in his capacity as Ruler of Dubai, to transform Dubai into the world’s smartest and happiest city.
Contact Us
Smart Dubai Government Establishment
P. O. Box 90300, Dubai, UAE
Call Centre: 600 560000. Open 24/7 throughout the year
Email: info@dsg.gov.ae
Official working hours: 7.30 am to 2.30 pm Sundays to Thursdays
For more information, see our corporate website www.dsg.gov.ae
The Dubai Government Human Resources Department’s vision is based on establishing a distinguished and leading national role for the management, development and governance of human resources for the government sector. Its mission lies in developing and implementing an integrated strategy for government human resources, setting up governance frameworks and updating human resources systems and practices in public institutions.
The department, which was established under Decree no. 31 of 2009 issued by HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, is tasked with directing the efforts for updating government human resources and ensuring coherence between human resources programmes and initiatives and the emirate’s strategic objectives and priorities in line with Dubai Strategic Plan 2015. Its work involves management and support of human resources at the strategic level by developing the legal and organizational structure of government human resources, updating human resources practices and leading and planning the processes of building national capabilities.
Contact Information:
P. O. Box: 242222 Dubai, UAE
Tel: +971 4 3533333
Email and job opportunities: career@dghr.gov.ae
For further information, please visit Dubai Government Human Resources Department’s website
Dubai Municipality provides municipal services to a diverse population in Dubai. Its work includes urban planning and supervision of construction, environmental protection and improvement, conservation of public parks, regulating and ensuring international quality standards in construction and building materials, food & consumable items, professional services in laboratory certification and accreditation.
Dubai Municipality began with 3 employees operating from a single room in the early 50’s.The Municipality has kept up its steady growth since its inception and now has more than 15,000 staff working in 32 organizational units to become the major driving force behind the development process of Dubai City as a whole and has already delivered a year ahead of schedule on its promise to migrate 90% of its 512 unique services into eServices.
The Municipality has the vision of “creating an excellent city that provides the essence of success and comfort of living.” Dubai Municipality is also instrumental in maintaining the architectural heritage of the emirate through many projects that aimed at reviving and maintaining cultural landmarks of Dubai. Dubai Municipality was the proud winner of the 2006 Public Services Award from the United Nations. It has also won many regional awards including the Arab eContent 2005 Award.
See Dubai Municipality’s eServices
Contact Information:
P.O.Box:67 Dubai, UAE
Phone:(+9714) 2215555
Email:info@dm.gov.ae
For more information, please visit Dubai Municipality website
Dubai Trade is the premier trade facilitation entity that offers integrated electronic services from various trade and logistics service providers in Dubai under a single window. It underlines Dubai’s position as the ideal base for trading across borders with its unique geographical location, excellent infrastructure and seamless processes across the private sector and government agencies.
Dubai Trade integrates the major stakeholders in the trade and logistics operations including DP World, Dubai Customs and Economic Zones World.
The Dubai Trade portal offers a single window to the online services of its stakeholders and provides a streamlined flow of services designed around customer needs and targeted at customer satisfaction. The portal services are on a continuing growth curve and currently include services for traders, shipping lines and agents, clearing and forwarding agents, hauliers, and Free Zone licensees, that include marine services, manifest and cargo handling services, cargo clearance and haulage services, invoicing and payment services and Free Zone services.
Dubai Trade offers service and business excellence with its customer centric strategy at the core of its operations. With the growth pace of Dubai as a driver, Dubai Trade will always be on a fast-moving path towards achieving its stated vision.
Dubai Trade Vision:
Dubai Trade is driven by its vision to “Transform the end-to-end trade supply chain and establish Dubai as the leading trading & logistics hub of the world.”
Dubai Trade Mission:
The mission of Dubai Trade is “To make trade easier, faster and cost effective for all stakeholders through continued improvement of processes and application of technology.”
Dubai Trade Strategic Goals:
- Establish Dubai Trade to be the single window for trade in Dubai
- Increase customer adoption of all key transactional e-services on Dubai Trade Portal.
- Establish a seamless and streamlined trade facilitation process.
Contact Information:
Dubai Trade
Toll free phone: 600 55 55 54
Phone: +971 4 433 9333
Fax: +971 4 433 9372
email: customercare@dubaitrade.ae
For Recruitment:
recruitment@dubaitrade.ae
For more information, please visit Dubai Trade website
The Financial Audit Department (FAD) is the supreme audit institution of Dubai and was established by the law No (1) of 1995 issued by His Highness the Ruler of Dubai on 29 January 1995, mended by the Law No (5) of 2000. Subsequent amendment by Law No.(3) of 2007 made FAD further independent, by empowering a direct reporting channel to His Highness the Ruler of Dubai.
The audit jurisdiction of FAD covers all government departments, public corporations, companies in which the Government shareholding is above 25%, organizations for which the Government provides a financial subsidy, and/or any other body where an audit is commissioned by His Highness the Ruler of Dubai.
The FAD conducts regular financial audits, information systems audits and performance audits for ascertaining the extent of legality, adequacy of financial prudency and management of financial operations. The objectives include reviewing of efficiency, effectiveness and economy in planning, directing, execution, controlling and monitoring of operations.
The FAD’s vision is ‘looking forward for more transparency, objectivity and integrity in managing public funds.’ The FAD’s mission is ‘cooperation with the auditees to ascertain legality, adequacy and correct calculation with sound management of public funds and achieving the highest level of performance.’
Contact Information:
Financial Audit Department
HH Ruler’s Court,
P.O Box 122211 Dubai, UAE
Phone: +9714-3533352
For more information, please visit the FAD website
The Department of Islamic Affairs and Charitable Activities (IACAD) was established in 1969 by the late ruler of Dubai HH Sheikh Rashid bin Saeed Al Maktoum. IACAD seeks to be the first in the field of offering religious and charitable guidance and values honesty, devotion, perfection, transparency and creativity.
IACAD’s main role is to spread Islamic culture and develop religious awareness in the region. IACAD supervises the printing of the Holy Quran, religious book and other multimedia. It also provides fatwa guidance, organizes Haj & Umrah trips to Mecca, translates religious books and issues licenses for Islamic religious teachers. IACAD also cares for mosques and supervises their management by coordinating with Awqaf and Minors Affairs Department.
The IACAD website has some invaluable eServices including providing online religious enquiries (fatwa guidance), guidance for new Muslims, listing of all mosques in Dubai, prayer times, religious holidays and accreditation for registered charitable organizations in Dubai.
Contact Information:
Location: United Arab Emirates / Dubai / Deira / Al-Mamzar / Near Al-Shabab Club – Behind Dubai Bowling Centre
Telephone: 009714 6087777
Fax: 009714 6087555
Toll Free: 800600
E-mail: mail@iacad.gov.ae
P.O..Box: 3135 – Dubai
Official working hours: From 7:30 am to 2:30 pm except Fridays and Saturdays
Call center and emergency service reports working hours: Seven days a week, 24 hours
For more information, please visit Islamic Affairs and Charitable Activities website
Dubai Land Department (DLD) was established in January 1960 to handle all matters of legalization for sale and purchase of land; and approve, organize and document real estate trading operations in Dubai. DLD provides more than 164 outstanding service to all its customers, to go beyond just providing registration and titling, but rather to provide a fully integrated experience for customers. The department is also active in the development of the necessary legislation to propel the real estate sector in Dubai, along with organizing and promoting real estate investment, as well as the distribution of knowledge in real estate.
DLD seeks to become a beacon for real estate in the region with developments that will elevate the real estate sector with aid from active departments that include Real Estate Regulatory Agency, also known as RERA (the regulatory arm); Real Estate Investment Management & Promotion Center (the investment arm); Rental Dispute Settlement Center (the Judicial arm) and Dubai Real Estate Institute (the educational arm).
To see Land Department’s eServices
Contact Information:
P.O. Box: 1166 Dubai, UAE
Phone: 600555556
email: info@dubailand.gov.ae
Ask Dubai: 600 560 000
For more information, please visit the Land Department website
The Protocol Department – Dubai manages and organizes local and international protocols for His Highness the Vice President and Prime Minister of UAE and Ruler of Dubai, the Crown Prince of Dubai, the Deputy Ruler of Dubai, Members of the Ruling Family, VIPs, and official visitors of the country in accordance with the highest international standards which reflect the image of Dubai and the cultural heritage of the UAE community.
The tasks of the department include:
- Executing protocol functions for His Highness the Vice President and Prime Minister of UAE and Ruler of Dubai, the Crown Prince of Dubai, the Deputy Ruler of Dubai, and Members of the Dubai Ruling Family during their official visits locally and abroad.
- Organizing the official meetings of His Highness the Vice President and Prime Minister of UAE and Ruler of Dubai, the Crown Prince of Dubai, the Deputy Ruler of Dubai, and Members of the Dubai Ruling Family.
- Supervising and coordinating with concerned parties to organize events under the patronage or in the presence of His Highness the Vice President and Prime Minister of UAE and Ruler of Dubai, the Crown Prince of Dubai, the Deputy Ruler of Dubai, and Members of the Dubai Ruling Family.
- Organizing the visit schedule of official delegates visiting the UAE and securing all their protocol-related requirements.
- Acting as the liaison between His Highness the Vice President and Prime Minister of UAE and Ruler of Dubai, the Crown Prince of Dubai, the Deputy Ruler of Dubai, and Members of the Dubai Ruling Family and the accredited diplomatic and consular corporations in UAE, in coordination with the Ministry of Foreign Affairs.
- Performing any other duties and functions assigned to the Department by the supreme leadership.
The official website of the Protocol Department includes a brief about the history and practices of protocol, the biography of H.H. The Ruler of Dubai, and the official photos of Their Highnesses along with their official positioning. The website also includes information about the UAE, Dubai, the UAE flag, and the national anthem in addition to the Diplomatic Directory in UAE and abroad, the Protocol Directory of UAE and GCC, and some e-services offered by the Department.
Contact Information:
P.O.Box:45666 Dubai, UAE
Phone:(+9714) 3539999
Email:protocol@diwan.dubai.gov.ae
For more information, please visit the Protocol Department of Dubai website
The Government of Dubai Legal Affairs Department was established as per Law No. (32) of 2008 as one of the Government Departments affiliated to His Highness The Ruler’s Court, with a view to providing various legal services to the Government and Government entities in the Emirate of Dubai. This includes the supervision of all legal matters involving the Government of Dubai and its entities, to keep pace with the progress achieved by the Emirate of Dubai in economic, social and developmental fields. The inspiring vision of the Legal Affairs Department is excellence in Government legal work and its mission is to enhance the level of legal services provided to those dealing with the Department, in line with international best practice.
In particular, the Department has the following duties and powers:
1- Legal Representation of Government Entities
The Department receives and considers all complaints and claims lodged against Government Entities and aims to seek amicable settlement of these. It also represents the Government and Government entities in claims and disputes before competent judicial entities, conciliation and arbitration centers and tribunals.
2- Regulation of the Advocacy and Legal Consultancy Profession
The Department has the authority to regulate the advocacy and legal consultancy professions in the Emirate of Dubai. This includes, licensing of advocacy and legal consultancy firms to operate in the Emirate, registration of advocates and legal consultants on the roll (prepared and maintained by the Department), qualifying and training advocates and legal consultants in all legal disciplines through training courses, programs and workshops.
3- Support and Provision of Legal Services
To meet the needs of the Government and Government entities in the Emirate with regard to legal services, the Department is responsible for providing legal support, which includes:
a. Reviewing all contracts and agreements to which the Government or Government entities are a party, and taking part in the negotiation of the terms and conditions stipulated in such contracts and agreements thus ensuring that the interests of the Government are best protected and in compliance with the legislation in force in the UAE.
b. Assisting in the drafting of policies related to legislation and conducting comparative studies.
c. Reviewing all constitutional documents of corporations and companies established by the Government, or by Government entities or to which they are a party.
Contact Information:
P.O Box: 446, Dubai, UAE
Telephone: +971 4 3533337
Fax: +971 4 3537544
Email: contact@legal.dubai.gov.ae
Address: His Highness Ruler’s Court, Al Fahidi Area, Bur Dubai
For further information, kindly visit the website of the Government of Dubai Legal Affairs Department.
PUBLIC AUTHORITIES
DEWA provides vital electricity and water supply to customers across the emirate of Dubai. DEWA strives to provide the best possible customer services with reliable, clean and safe electricity and water.
Dubai Electricity and Water Authority (DEWA) was established in 1992 after the merger of Dubai Electric Company and the Dubai Water Department that had been operating independently since 1959.
Today DEWA employs a workforce of over 6000 employees who constantly endeavour to see that both the quantity and quality of services provided are of the highest standards in consistency and reliability. In line with its vision and keeping in pace with developments in technology, DEWA is among the first batch of local authorities to become completely eEnabled and its website reflects the ongoing efforts to communicate effectively with its customers and to provide eGovernment services and up-to-date information for online users.
Contact Information:
Phone:(+9714) 3244444
Fax:(+9714) 3248111
Email:customercare@dewa.gov.ae
P.O.Box:564
To see DEWA’s eServices
For more information, please visit DEWA website.
The Community Development Authority is responsible for setting up and developing frameworks for social development in Dubai. It aims to attain the goals of the Dubai Strategic Plan 2015 and will, in cooperation with concerned bodies, raise the levels of social development in Dubai and enhance the role of nationals in society.
The CDA also undertakes to develop the basic structure necessary for its functioning, through setting up of necessary policies, restraints and standards pertaining to social services providers. Moreover, the CDA aspires to empower Dubai society members and residents, enable them to participate positively in the social development and provide them with a variety of social services.
Contact Information:
Toll free: 8002121
Tel: +971 4 429 9888
P. O. Box: 212288, Dubai
Email: info@cda.gov.ae
For more information, please visit the Community & Development Authority website
Dubai Airport Free Zone (DAFZA) was established in 1996 within the boundaries of Dubai International Airport, and is considered as one of the fastest growing Free Zones in the region. The DAFZA Free Zone is a strategic gateway for developing Dubai as a successful centre for business, trade and investment. The Free Zone provides all facilities required by multinational companies worldwide to establish their regional offices, capture business opportunities available in the neighbouring markets having over 2 billion consumers.
The main mission of the DAFZA team is to ensure that Dubai is the preferred investment destination using enterprise, commitment and creative solutions. More than 825 multinational and regional companies operate in the Free Zone.
Dubai Airport Free Zone’s website is designed to provide a complete view of all information, facilities and services required by customers, while applying the latest art, design and technology in order to deliver an easy and user-friendly access to our customers. Dubai Airport Free Zone’s online services are geared to provide customers with quick access to the various facilities and services provided by it.
Contact Information:
Phone:(+9714) 2995555
Fax:(+9714) 2995500
Email:salessec@dafza.gov.ae
P.O.Box:491
For more information, please visit DAFZA website
Established in 2007, Dubai Civil Aviation Authority (DCAA) undertakes the development of the air industry in Dubai and oversees all aviation related activities. DCAA’s key tasks include securing of aero-political rights for Dubai’s national carriers and negotiation of air service agreements. Its scope covers all air transport and related activities such as sales and leisure travel, cargo, logistics and maintenance services.
DCAA’s vision is to support Dubai to become the global aviation capital, contributing to the prosperity and growth of Dubai.
The DCAA includes four departments: namely, Air Transport and International Affairs Department, Standards and Regulations Department, Aviation Security and Accident Investigation Department and Corporate Support Department.
Some of its objectives include defining general policy for civil aviation in Dubai, follow up the implementation of agreements regulating air transport services, authorizing foreign air operators, applying environmental protection policies, and supervising consumer protection legislation in the civil aviation sector.
Contact Information:
Phone: (+9714) 2162009
P.O.Box: 49888, Dubai
Email: dcaa@dcaa.gov.ae
For more information, please visit Dubai Civil Aviation Authority website
Dubai Culture was launched in March 2008 by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President of the UAE and Ruler of Dubai.
As a Government Authority, it aims to be at the forefront of the culture and arts strategy, set out by HH Sheikh Mohammed in the Dubai Strategy Plan 2015, and as such, its strategic objectives have been directly derived from the DSP objectives that relate to culture, heritage and the arts.
Dubai Culture will build on Dubai’s status as one of the most multicultural cities in the world, where East meets West, and will actively encourage the over 200 nationalities living and working together in Dubai to contribute to the culture and arts renaissance.
Contact Information:
DIFC, The Gate Village 1, Level 4
Dubai Festival Tower, 26th Floor
P.O. Box 115222, Dubai, UAE
info@dubaiculture.ae
Phone: 045155000
For more information, please visit the Dubai Culture website
Dubai Health Authority (DHA) provides a quality healthcare system in Dubai by setting and ensuring policies and strategies for healthcare in public and private hospitals and clinics in Dubai.
DHA works to ensure that public health is protected and quality of life is improved, provides health strategy for Dubai to meet future needs, ensures partnerships between public and private health service providers, provides licensing and regulation across the Dubai Health Sector and strives to increase the transparency and accountability of the healthcare system in the emirate.
Its mission is to always adhere to values of quality, protection of patient rights, clinical competence and patients’ safety amongst others, while ensuring a future where patients, their families, friends and visitors to Dubai have access to the best medical care whenever they need it.
According to the Dubai Health Strategy that was released in October 2011, Dubai Health Authority intends to overhaul the medical sector in Dubai to ensure that everyone has quick, affordable and efficient access to healthcare services. This plan will take effect over the next two years and ensure that both Emiratis and expatriates will be able to afford health care.
Contact Information
Phone: 8004991 (Toll free)
Fax: (+9714) 3113113
Email: care@dha.gov.ae (customer satisfaction)
Toll free: 800342
regulation@dha.gov.ae (health regulations) media@dha.gov.ae (media enquiries) Location map Phone numbers of all Dubai government hospitals and clinics eServices queries through Ask Dubai Call Centre
For more information, please visit Dubai Health Authority Website
The objective of Knowledge and Human Development Authority (KHDA) is to ensure the continuous development of the education sector and to improve the quality and outcomes of education on all fronts and at all stages.
KHDA was established pursuant to law no. 30 for 2006 issued by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and aims to develop all knowledge and human resource sectors in the Emirate of Dubai and bring them on par with international standards and prevalent best practices. It also aims to tailor the educational system to accommodate the requirements of the job market.
KHDA entities
Dubai Schools Inspection Bureau, Dubai School Agency, EDAAD, Emirates Nationals Development Programme, National Institute for Vocational Education and Tankeen
Contact Information:
Phone:(+9714) 3640000
Email:info@khda.gov.ae
P.O Box 500008, Dubai
For more information, and to search school and university directories, please visit KHDA website
With a vision of safe and smooth transport for all, Roads and Transport Authority (RTA) is responsible for planning and executing transport and traffic projects in Dubai, preparing legislation and strategic plans, developing other integrated solutions of road system and marine network that are safe and in line with the city’s economic development plans and the highest international standards.
Due to its massive role in the development of infrastructure and transportation for Dubai, RTA administers itself through six agencies: Marine, Public Transport, Traffic & Roads, Rail, Dubai Taxi & Licensing Agency.
Roads & Transport Authority
Tel: 00971 4 2844444
Email: info@rta.ae
P.O.Box: 118899
Dubai, United Arab Emirates.
s Toll free (24 hours): 800 9090
For more information, please visit RTA website
LAW ENFORCEMENT BODIES
Dubai Police is the most forward thinking and progressive Arab police force today. It employs over seventeen thousand officers of the highest educational standards of any organization. Dubai Police has received both local and international recognition including the “Dubai Award for Government Performance” and the ISO 2000:9001 for applying quality management systems in all police fields.
Dubai Police was the first Arab police force to apply DNA testing in criminal investigations, the first to use electronic finger printing, and the first Arab department to apply electronic services. It was also the first to use GPS systems to locate Police Patrols via satellite, aiding operations. Dubai Police’s Strategy is to play a major role in society, establishing a “Human Rights Department” within its Administrative Structure.
The General Department of eServices of Dubai Police was established in 2001 to provide the latest technological support to Dubai Police headquarters and its branches. Dubai Police provides more than 300 services today through several channels, the Intranet, Internet and others which include Kiosks, IVR, and mobile messaging to ensure speed and convenience.
To view Dubai Police eServices
Contact Information:
P.O.Box:1493 Dubai, UAE
Phone:(+9714) 2692222
Toll free telephone: 8008989
Emergency cases telephone: 999
Email:mail@dubaipolice.gov.ae
For more information and services, please visit Dubai Police website
The General Directorate of Residency and Foreigners Affairs Dubai (DNRD) was one of the pioneers in using various eServices aimed at speeding up and facilitating transactions so that customers’ time and effort are saved, while reducing overcrowding at the DNRD counters.
DNRD eServices has achieved great progress during the last few years, with customers preferring to use such services, especially as several technical developments have also taken place. eDNRD is a website where customers can login, choose the type of “Entry Permit” they wish to apply for, fill out the form, post the form and print out the visa.
To see DNRD’s eServices
Contact Information:
Phone:(+9714) 3980000
Fax:(+9714) 3981119
Email:info@dnrd.ae
P.O.Box:4333
Customer Service (24 hours): +971 4 313 9999
For more information, please visit DNRD website
AWARDS
The Hamdan Bin Rashid Al Maktoum Award for Distinguished Academic Performance (HBRADAP) is a government entity that is responsible for upgrading academic performance for all educational entities under the UAE Ministry of Education. It was created in March 1998, by HH Sheikh Hamdan Bin Rashid Al Maktoum, Deputy Ruler of Dubai and the UAE Minister of Finance.
The Award seeks to improve the quality of the educational system and encourage initiatives, innovation and excellence in all literary and scientific domains. Initially limited in scope to Dubai, the Award was expanded to cover all the emirates, followed by the GCC countries through the award called Best Applied Education Research in the Arab Nation.
In 2009, The UNESCO-Hamdan Bin Rashid Al-Maktoum Prize was inaugurated and in 2010 a prize was earmarked for higher education. The Award Sponsor also issued directives to create the The National Centre for The Gifted and The Distinguished, which is affiliated to the award. The Centre is also a member of the World Council for Gifted & Talented Children.
Contact Information:
P.O. Box: 88088 Dubai, UAE
Tel: 009714 2651888
E-Mail: infor@ha.ae
For further information, please visit the website of the award
ACADEMIC & TRAINING INSTITUTIONS
The Mohammed bin Rashid School of Government (DSG previously) is a research and teaching institution focusing on public policy in the Arab world. Established in 2005 under the patronage of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, MBRSG aims to promote good governance through enhancing the region’s capacity for effective public policy.
Toward this goal, the Mohammed bin Rashid School of Government also collaborates with regional and global institutions in its research and training programs. In addition, the School organizes policy forums and international conferences to facilitate the exchange of ideas and promote critical debate on public policy in the Arab world.
The School is committed to the creation of knowledge, the dissemination of best practice and the training of policy makers in the Arab world. To achieve this mission, the School is developing strong capabilities to support research and teaching programs including:
- applied research in public policy and management;
- master’s degrees in public policy and public administration;
- executive education for senior officials and executives; and
- knowledge forums for scholars and policy makers.
Contact Information
Tel: +971 4 329 3290
Fax: +971 4 329 3291
P.O Box 72229
Level 13, Convention Tower
Zabeel 2 Road, Dubai
Email: info@mbrsg.ac.ae
For more information please visit Mohammed bin Rashid School of Government
Hamdan Bin Mohammed Smart University (HBMSU) is named after His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and HBMSU President. HBMSU was inaugurated in 2002 as the only institution with an eLearning platform in the UAE, thanks to a strategic initiative with an aim to encourage the interest, uptake and application of Total Quality Management (TQM) thinking in the Arab world through innovative, affordable and accessible means. HBMsU has provided learning opportunities to all those individuals aspiring to specialize in quality management and to those associated with its implementation and management in various sectors of the economy. HBMSU adopts a blended learning approach in the delivery of its various programs and courses. The blend combines the benefits of face-to-face learning, online collaboration and self-paced learning.
The online collaboration usually takes place in both a synchronous and asynchronous mode through the use of advanced technologies. The self-paced learning component of the blend is the part through which learners take responsibility for their learning and relies on the use of various support material prepared by the university and facilitated by the instructor such as: online interactive course material, study books, recorded master classes, text books, etc. The face to face learning component is integrated whenever seen necessary.
Contact Information:
P.O.Box: 71400, Dubai, UAE
Phone: +971 4 424 1111
Fax: +971 4 439 3939
For more information please visit HBMSU website
Dubai Judicial Institute was established under Law No. (1) for 1996 as a public institution with a vision to become a regional centre of excellence in law and justice.
Its mission also aims at providing the best legal and judicial training to bring about a change in the legal and justice-related stereotype, thereby contributing to spreading a legal culture in the community. Members gain advanced administrative skills in parallel with legal skills for the judiciary, public prosecution, police and attorneys to take part in the institute’s programmes and activities by helping them identify their training needs and conduct a variety of studies and research.
Apart from developing scientific research, the institute has practically been training and qualifying UAE national cadres to assume posts in the judiciary and public prosecution together with all judicial and administrative adjutants.
Contact Information:
P. O Box: 28552 Dubai – UAE
Phone: + 971 4 2833300
Fax: + 971 4 2827071
Email: mail@dji.gov.ae
For more information, please visit Dubai Judicial Institute’s website
JUDICIAL ENTITIES
Dubai Courts implements justice in Dubai through precision and promptness in adjudicating lawsuits, execution of judgments, decisions, judicial orders, contract and document authentication. It strives to achieve the satisfaction of the public through maintaining an up-to-date level in technology, in order to provide speedy justice for the welfare of society.
Established in 1970, its vision is to be a pioneer in court procedure, while valuing justice, equality, ingenuity, excellence, teamwork and independence. Dubai Courts relies on qualified nationals, correct procedures, and newly developed technology. Some services in general include civil, labour, legitimate appeals, legal and civil authentication, execution of judgments and accreditation of lawyers.
The Dubai Courts website has been designed to provide electronic services in such a way that enables the parties of legal cases to view the details of their cases and follow up their progress.
To see Dubai Courts’ eServices
Contact Information:
Phone:(+9714) 7777 334
Fax:(+9714) 4447 334
Email: info@dc.gov.ae
P.O. Box:4700 Dubai
For more information, please visit Dubai Courts website
Dubai Public Prosecution strives to create a more secure community by protecting the legal rights and freedom of the community, using justice, independence, and cooperation with its partners to ensure a fair and secure society. It believes in transparency and accuracy of investigations and uses modern techniques to create an efficient public prosecution for Dubai. Justice is achieved by protecting the rights of all parties involved in court cases, irrespective of gender, origin, religion or social status, on the principle that the accused is presumed innocent until proven guilty. It conducts all investigations independently and imposes charges based on clear and precise evidence.
The Dubai Public Prosecution website has been designed to provide electronic services in such a way that enables the parties of legal cases to view the details of their cases and follow up the progress on them.
Contact Information:
Email: info@dxbpp.gov.ae
Call Centre: (+971) 4 3346666
Fax: (+9714) 3322069
P.O.Box: 2383
Visit
Or visit us (7:30 AM to 2:30 PM) Sunday to Thursday
For more information, please visit Dubai Public Prosecution website
COUNCILS
Dubai Sports Council was founded on November 30, 2005 with the aim of developing and improving sports in Dubai.
It aims to create a comprehensive sports environment that meets the requirements of society and paves the way for the youth to cultivate their sporting and cultural talents and aptitudes in a way that leads them to achieve tangible results so that Dubai can become a leading name in the world of sports.
Dubai Sports Council’s eServices
Contact Information:
Tel: +971 4 510 5555
P.O. Box: 9888 Dubai, UAE
For further information, please visit the website of Dubai Sports Council on http://www.dubaisc.ae.
The Executive Council of Dubai was formed by Law No. 3 for 2003 issued by the late Sheikh Maktoum Bin Rashid Al Maktoum to assist the Ruler in discharging his tasks and exercising his powers. The Council is chaired by His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai, and consists of a number of heads of government entities.
The Council aims at making and updating a comprehensive strategic plan for Dubai, working out the annual budget of the Government of Dubai, maintaining the city’s security and order, providing public utilities and achieving economic and social progress in the city. It also drafts and oversees the implementation of the general policy of Dubai, takes the necessary measures for the enforcement of local and federal laws, approve draft laws and decrees before submission to the Ruler and establish government entities in the emirate and monitor the progress of work in them.
The Council also studies the legislation proposed by the departments and committees and implements what is deemed convenient. It also tracks the performance of government entities through Key Performance Indicators and monitors the progress made by the committees in implementing the strategies related to growth sectors in Dubai.
The Council’s General Secretariat provides strategic support to the Council through reviews and recommendations in public policy development, public administration improvement, through improving government services, government communications, excellence as well as performance management and co-ordination of activities of the Council and Sector Committees.
Affiliated to the Council are 5 sector committees that support its work and co-ordinates work with government entities to ensure harmony among them. These are: Economic Development Committee, Security and Justice Committee, Infrastructure and Environment Committee, Social Development Committee and Health and Safety Committee.
Contact Information:
P.O. Box: 72233 Dubai, UAE
Phone: +971 4 3302111
E-mail: Government.communications@tec.gov.ae
For more information please visit The Executive Council website
The Dubai Supreme Council of Energy is responsible for overseeing the effective planning of the energy sector in Dubai, organizing the rights and duties of energy service providers in enhancing the cost-effectiveness and quality of the services provided to supply energy, rationalizing the use of energy and ensuring environmental sustainability in Dubai.
The primary focus of the Council is on energy sustainability for Dubai in line with the rest of the UAE, the region and the world. Member organizations of the council include DEWA, DUBAL, ENOC, Dubai Supply Authority (DUSUP), Dubai Petroleum Dubai Nuclear Energy Committee, Dubai Municipality (DM), and RTA.
The Council also has a Secretary General and an Advisory Committee from a competent and specialized workforce. The Council has the full support of the Government of Dubai for the governance of the energy sector. Dubai Government also shares the Council’s quest to secure energy for continuous sustainable development.
Under the visionary guidance of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the Dubai Integrated Energy Strategy 2030 (DIES) was deployed in 2011 to set the strategic direction of Dubai towards securing sustainable supply of energy and enhancing demand efficiency of water, power and fuel. The Dubai Supreme Council of Energy is the governing body tasked with planning and coordinating with concerned authorities and energy bodies to deliver new energy sources while employing a balanced approach to protecting the environment.
Contact Information:
PO Box121555, Dubai, UAE
Phone: +971 4 3072034
Fax: +971 4 3854295
email: info1@dubaisce.gov.ae
For more information please visit the Dubai Supreme Council of Energy website
CENTERS
Dubai Statistics Center is the official source responsible for providing statistical data in the Emirate of Dubai. The Center undertakes statistical activities, carrying out the general census of population, and the count of housing and establishments. It conducts economic and social statistical surveys and publishes statistical books and bulletins for the Emirate of Dubai as a whole.
The Center has created a modern and comprehensive statistical system ensuring that it has become the only official source for the collection, analysis and publication of statistical information and data for Dubai. It uses methodological international standards for the collection, analysis and dissemination of data.
The Center manages and develops information systems and statistical databases to meet the requirements of planning and comprehensive development processes which help support the decision makers at all levels.
Contact Information:
Phone:(+9714) 4363300
Fax: (+9714) 4363288
Email: info@dsc.gov.ae
P.O.Box:121222
Location map
For more information, please visit Statistics Center website
PUBLIC CORPORATIONS
Awqaf and Minors Affairs Foundation (AMAF) is a Dubai government department responsible for the legal supervision over the Awqaf, its care and investment, as well as the well-being of minors. It manages, and invests such money through an Islamic perspective in full Sharia compliance as well as cares and empowers such minors.
It also aims at developing endowments by promoting philanthropic activities and a sense of charity in the region, through social solidarity leading to peace and harmony in society. AMAF believes in leadership by results, loyalty and institutional excellence, societal responsibilities and strategic partnerships with charitable organizations, leading members of society and other government departments.In order to achieve its mission, the Foundation recruits people with skills and creativity in order to enhance its mission.
Contact Information:
Phone:(+9714) 2949494
Fax:(+9714) 2054333
Email: info@amaf.gov.ae
P.O.Box: 86660
For more information, please visit Awqaf and Minors Affairs Foundation website
The Dubai Corporation for Ambulance Services was set up under Law No. 15 of 2010 issued by HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.
The Corporation provides ambulance services in Dubai by taking part in the comprehensive strategic plans related to ambulance services in Dubai, preparing, developing and applying the necessary policies towards providing ambulance services in emergency cases and operating a control centre for ambulance services in the emirate.
The Corporation is also tasked with providing patient transporting services and proposing the rules and regulations that would contribute to improving the standard and quality of ambulance services in the emirate for all sporting, business and social activities as well as official events in Dubai.
Contact Information
Emergency Number: 999
Tel: 00971-4-2922222
P.O. Box: 99117 Dubai
For further information, please visit Dubai Corporation for Ambulance Services website
Dubai Export Development Corporation (DEDC) is an autonomous organization funded by the Government of Dubai to create an enabling environment for exports by providing value added services, marketing & communications and competitiveness of Dubai exporters.
It has the vision to be a world class model in assisting and facilitating exporters by creating an enabling environment for exports and enhancing the competitiveness of Dubai as a preferred trading partner.
Its mission is to identify and effectively and efficiently deliver needed, value added trade support services to Dubai export enterprises for accelerated and profitable expansion of their business in the foreign markets.
Contact Information:
Phone: (+9714) 4298888
P.O.Box: 123336
Email: info@dedc.gov.ae
For more information, please visit Dubai Export Development Corporation website.
Dubai Government Workshop was established under the patronage of late HH Sheikh Rashid bin Saeed Al Maktoum for enhancing performance and maintenance of government assets. The Dubai Government Workshop has been assigned to continue vehicle maintenance and services for private and some government departments.
It has an important social mission in meeting the needs of Emiratis and residents, directly and quickly while avoiding routine administrative procedures. These include providing marine needs like machines, fishing boats, compensation to fishermen and merchants and supplying food and medicine abroad without any administrative complications, through great wisdom and far sightedness for a successful future.
The implementation of eGovernment, which the Dubai Government Work Shop is a part of, is based on modern technology and offers online services, thus saving energy and money. Dubai Government Workshop offers special services for government customers who have user names & passwords including Registered Vehicle Lists,Service Reminders, Vehicle in Service Updates & Vehicle Service History.
Contact Information:
Phone:(+9714) 3242222
Fax:(+9714) 3243780
Email:info@dgw.gov.ae
P.O.Box:433, Al Jaddaf, Dubai
Geographical location map
Feedback form
For more information, please visit Dubai Government Workshop Website
Dubai Media Incorporated represents one of the biggest media organizations in the United Arab Emirates and it also has its great mark on the regional front. The organization’s main mission is building its image base more efficiently and effectively in Arab countries.
The Dubai Media Incorporated initiated various electronic services on its portal that include a recruitment service and an online registration form or application for enrolling in the media training centre. The Website also provides information on the corporations’ channels and on the media training centre.
Contact Information:
Phone:(+9714) 3369999
P.O.Box:835, Dubai
Email:info@dmi.ae
For more information, please visit Dubai Media Incorporated website
Dubai Airports, which was established as a commercial entity in April 2007, owns and manages the operation of both Dubai International Airport and Al Maktoum International Airport- Dubai World Central.
Dubai International Airport, the world’s second busiest airport for international passengers, comprises three passenger terminals: Terminal 1 serves all airlines while Terminal 2 serves FlyDubai, low-cost flights, chartered flights and special flights (Hajj) and Terminal 3 is for the exclusive use of Emirates Airlines.
Dubai Airports has announced an ambitious programme for expanding the airport and its airspace at a cost of US$7.8 billion (AED28.8 billion), which will increase Dubai International Airport’s capacity to 90 million passengers per year by 2018.
Phase 1 of the airport features a runway capable of serving large aircraft (including Airbus A380), a passenger terminal designed to accommodate 7 million passengers per year, a cargo terminal with annual capacity for 250,000 tonnes of cargo and a 92-metre high control tower.
Contact Information:
P. O. Box: 5252 Dubai, UAE
Phone: +971 4 2245555
E-mail: customer.care@dubaiairports.ae
For more information, please visit Dubai Airport’s website
Mohammed Bin Rashid Housing Establishment (MRHE) was established in 2007. It aims at providing appropriate housing to the nationals of the emirate of Dubai, by providing all the services related to housing the nationals under one umbrella through various alternatives, such as granting residential plots, governmental houses, ready houses, maintaining and extending the current houses and giving housing loans as per the policies and standards adopted by the Establishment.
The Establishment contributes to stimulating the national economy by executing investment projects and activating strategic partnerships with the private and public sectors.
Contact Information:
P.O. Box: 2227 Dubai, U.A.E
Phone: +971 4 6062400
Fax: +971 4 6062593
Email: Customerservice@mrhe.ae
For more information please visit MRHE website
Dubai Women’s Establishment (DWE) was formed in 2006 under Law no. (24) by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. DWE is headed by Her Highness Sheikha Manal Bint Mohammed Bin Rashid Al Maktoum, wife of HH Sheikh Mansour Bin Zayed Al Nahyan, UAE Minister of Presidential Affairs. As a statutory body of Dubai Government and as per its founding decree, the Establishment aims to encourage and facilitate the participation of Emirati women in the workforce and society.
Its mandate includes extensive research to identify and quantify the status of women in the workforce of Dubai, as well as initiatives towards women’s further development opportunities. Awareness and policies that are conducive to women in the workforce will be recommended to Dubai Government as solutions to enable women to play a greater role within the UAE and on global scale.
Contact Information:
P.O Box 213333, Dubai – UAE
Tel: +971 4 4069000
Fax: +971 4 4069100
Email: info@dwe.gov.ae
For more information, please visit Dubai Women’s Establishment website
Nedaa provides telecommunication services to all specialized governmental, semi-governmental and private institutions aiming to be a leader in the field of telecommunications. Nedaa Services and plans are in line with Dubai Government’s Strategic Plan 2015 as well as the preparation of qualified and reliable infrastructure to be able to deal effectively with different possible scenarios.
Nedaa relies on international techniques and systems such as TETRA voice communication system, the fastest among the existing voice transfer systems.
Seeking continuously to provide the best services at the lowest costs, Nedaa offers an array of services and packages that serve the various sections of customers and meet their multiple needs.
Contact Information:
P.O Box 91112, Dubai, UAE
Phone: +971-4-4170000
Fax: +971-4-4170557
Email: info@nedaa.ae
For more information, please visit Nedaa’s website
Established by the Dubai Government in 2006, Mohammed Bin Rashid Space Centre (MBRSC) is part of a strategic initiative to inspire scientific innovation, technological advancement and to advance sustainable development in Dubai and the UAE. MBRSC is made up of a core team of UAE scientists and experts who are working to position the nation as a global leader in the field of science and technology through the development of new expertise and Intellectual Property.
The MBRSC mission is further bolstered by its Knowledge Transfer programme. It is creating the research and development facilities at its headquarters Dubai to enable its team to achieve the institution’s goals independently of external input, building a sustainable knowledge economy that will help to drive the UAE forward over the coming years.
MBRSC has had some notable milestones in its quest for scientific excellence: notably the launch and placing into orbit of Dubai Sat 1 in 2009, and the launch of Dubai Sat 2 in 2013.
For more information, please visit MBRSC website
OFFICES
For communicating with The Office of H.H. The Crown Prince of Dubai:
Tel: +971 4 3500000
Fax: +971 4 3500133
P.O Box: 545, Dubai UAE
Email: contactus@cpd.gov.ae
The website of the Office of H.H The Crown Prince of Dubai is under construction…